Terms and Conditions of Use
Dear Customer,
We’d like to welcome you to VALDORCIATERRESENESI.COM, an online store for wine and olive oil
How to request information:
For any information, please contact us directly by email at info@valdorciaterresenesi.com
General Terms and Conditions of Sale
The following General Terms and Conditions of Sale govern the offering and sale of products on this website, www.valdorciaterresenesi.com
Art. 1 – General Provisions
1. By browsing this area, the user accesses VALDORCIATERRESENESI, which can be accessed via the URL: www.valdorciaterresenesi.com Browsing the site and submitting a purchase order imply acceptance of the Terms and Conditions and the Privacy Policy adopted by the site and set forth therein.
2. These General Terms and Conditions of Sale apply to the sale of products exclusively in connection with purchases made on the website in accordance with the provisions of Part III, Title III, Chapter I, the Consumer Code (Legislative Decree No. 206/05, as amended by Legislative Decree No. 21/14 and Legislative Decree No. 70/03) by
Company: VALDORCIATERRESENESI SRL
Registered office: Podere Scarabotti – Loc. Ripa d’Orcia – 53023 Castiglione d’Orcia (SI)
VAT Number: 00957730526
Registered with the REA,
3. Before accessing the products offered on the website, the user is required to read these General Terms and Conditions of Sale, which are deemed to be generally and unequivocally accepted at the time of purchase.
4. The General Terms and Conditions of Sale may be amended at any time. Any amendments and/or new terms and conditions will take effect upon their publication on the Website.
Art. 2 – Purpose
1. These General Terms and Conditions of Sale govern the offering, the submission and acceptance of purchase orders for products on VAL D’ORCIA TERRE SENESI; however, they do not govern the provision of services or the sale of products by parties other than the seller who are present on the same website via links, banners, or other hyperlinks.
2. Before placing orders and purchasing products and services from different vendors, we recommend that you review their terms and conditions of sale.
Art. 3 – Conclusion of the Contract
1. To conclude the purchase agreement, you will need to fill out the electronic form and submit it according to the instructions provided.
2. It contains a reference to the General Terms and Conditions of Sale, images of each product and its price, the accepted payment methods, the delivery methods for purchased products and the associated shipping and delivery costs, and a reference to the conditions for exercising the right of withdrawal; and the procedures and timeframes for returning purchased products.
3. Before concluding the contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale, including the Information on the Right of Withdrawal and the Privacy Policy.
4. The contract is concluded when the seller receives the form completed by the user, after verifying that the information contained therein is correct.
5. The buyer will be obligated to pay the price once the online order placement process is complete. This occurs when the buyer clicks the “Proceed to Checkout” button at the end of the guided process.
6. Once the contract is concluded, the seller takes charge of the order to process it.
Art. 4 – Purchases Without Registration
1. Purchases on the website can be made even without registering or creating a personal account.
2. To complete the purchase, the user must provide the information requested during the ordering process, ensuring that it is correct, complete, and accurate.
3. The user is responsible for the accuracy of the information provided and agrees to promptly notify us of any changes that may affect the processing of the order or related communications.
4. Valdorcia Terre Senesi S.R.L. reserves the right to suspend or not process the order if the information provided is clearly inaccurate, incomplete, or unverifiable, or if any payment irregularities arise.
Art. 5 – Product Availability
1. Product availability refers to actual availability at the time the buyer places the order. However, this availability should be considered purely indicative because, due to the simultaneous presence of multiple users on the website, the products may be sold to other customers before the order is confirmed.
2. Even after the order confirmation email has been sent, there may be cases where some or all of the merchandise is unavailable. In such cases, the order will be automatically adjusted by removing the unavailable product, and the buyer will be immediately notified by email.
3. If the buyer requests cancellation of the order, thereby terminating the contract, Valdorcia Terre Senesi S.R.L. will refund the amount paid within 14 days from the time Valdorcia Terre Senesi S.R.L. becomes aware of the buyer’s decision to terminate the contract.
Art. 6 – Products Offered
1. Valdorcia Terre Senesi S.R.L. sells: organic wine and olive oil produced on its own farm
2. Details of the offer can be found on our website at the following link: www.valdorciaterresenesi.com
Art. 7 – Payment Methods and Prices
1. The price of the products will be as indicated on the website from time to time, unless there is a clear error.
2. In the event of an error, Valdorcia Terre Senesi S.R.L. will notify the buyer as soon as possible, allowing the buyer to either confirm the order at the correct amount or cancel it. In any case, Valdorcia Terre Senesi S.R.L. shall not be obligated to supply the goods at the lower price erroneously indicated.
3. The prices on the website are listed in euros, include VAT, and do not include shipping costs. Prices are subject to change at any time. These changes do not apply to orders for which an order confirmation has already been sent.
4. Once you have selected the products you want, they will be added to your cart. Simply follow the checkout instructions, entering or verifying the required information at each step of the process. You can edit your order details before checkout.
5. Payment can be made via:
– Credit card (Visa and Mastercard)
– Bank transfer
Valdorcia Terre Senesi, LLC
IBAN: IT 08 M 01030 72020 000000 669844
BIC/SWIFT: PASCITMMSQO – Valid BIC for transactions within the SEPA area (optional)
Art. 8 – Delivery
1. Valdorcia Terre Senesi S.R.L. ships throughout Italy and Europe
2. Valdorcia Terre Senesi S.R.L. will only deliver to the user’s address, as provided at the time of purchase.
3. Valdorcia Terre Senesi S.R.L. ships throughout Italy and Europe
4. Valdorcia Terre Senesi S.R.L. will only deliver to the user’s address, as provided at the time of purchase.
5. Delivery is generally made within 3 to 8 business days of receipt of payment, or, if no delivery date is specified, within the estimated timeframe indicated when the delivery method was selected, and, in any case, within a maximum of 30 days from the date of confirmation.
6. If delivery is not possible, the order will be sent to the warehouse. In that case, a notice will specify the location of the order and how to arrange a new delivery.
7. If you are unable to be present at the delivery location at the agreed-upon time, please contact us again to schedule a new delivery date.
8. If delivery cannot take place for reasons beyond our control more than 30 days after the date on which the order is ready for delivery, we will assume that you intend to terminate the contract.
9. Delivery is generally made within 3–8 business days of receipt of payment, or, if no delivery date is specified, within the estimated timeframe provided at the time the shipping method was selected. Following termination, the amounts will be refunded, including delivery costs, excluding any additional costs resulting from the choice of a delivery method other than the standard method offered, without undue delay and, in any case, within 14 days from the date of termination of the contract. Shipping costs resulting from the termination of the contract may incur additional charges, which will be borne by the buyer.
10. Shipping costs are the responsibility of the buyer and are clearly indicated at the time the order is placed.
Art. 9 – Transfer of Risk
1. The risks associated with the products shall pass to the buyer upon delivery. Ownership of the products shall be deemed transferred upon receipt of full payment of all amounts due in connection with the products, including shipping costs, or upon delivery, if delivery occurs at a later date.
Art. 10 – Warranty and Commercial Conformity
1. The seller is liable for any defects in the products offered on the website, including any failure of the items to conform to the products ordered, in accordance with the provisions of Italian law.
2. If the purchaser entered into the contract as a consumer—that is, any natural person acting on the website for purposes unrelated to any business or professional activity they may carry out— this warranty is valid provided that the defect becomes apparent within 24 months of the date of delivery of the products; that the buyer files a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was first noticed by the buyer; and that the online return form is completed correctly.
3. In the event of nonconformity, a buyer who entered into the contract as a consumer shall be entitled to have the products brought into conformity at no cost, through repair or replacement, or to receive an appropriate price reduction or termination of the contract with respect to the disputed goods and a subsequent refund of the purchase price.
4. All return shipping costs for defective products will be covered by the seller.
Art. 11 – Withdrawal
1. In accordance with applicable law, the purchaser has the right to cancel the purchase without penalty and without providing a reason, within 14 days pursuant to Article 57 of Legislative Decree 206/2005, starting from the date of receipt of the products.
2. In the case of multiple purchases made by the buyer in a single order and delivered separately, the 14-day period begins on the date the last product is received.
3. Users who wish to exercise their right to cancel a purchase may send an email, indicating the order number and the user’s name, to: info@valdorciaterresenesi.com
4. The buyer may also exercise the right of withdrawal by sending any explicit statement expressing the decision to withdraw from the contract or, alternatively, by submitting the standard withdrawal form set forth in Annex I, Part B of Legislative Decree 21/2014, which is not mandatory.
5. The merchandise must be returned to:
Valdorcia Terre Senesi, LLC
C.S. 3 LOC. RIPA D’ORCIA 53023 CASTIGLIONE D’ORCIA SI
6. The merchandise must be returned undamaged, in its original packaging, complete in all its parts, and accompanied by the relevant tax documentation. Subject to verification of compliance with the above, the website will refund the amount paid for the returned products within a maximum of 7 days. The buyer is responsible for the shipping costs associated with the return.
7. As provided for in Article 56, paragraph 3, of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the website may suspend the refund until the goods are received or until the buyer provides proof that the goods have been returned.
8. The right of withdrawal shall not apply if the services and products of Valdorcia Terre Senesi S.R.L. fall under the categories listed in Article 59 of Legislative Decree 206/2005.
9. The website will issue the refund using the same payment method selected by the buyer at the time of purchase. If payment was made by bank transfer and the buyer wishes to exercise their right of withdrawal, they must provide the bank account details—IBAN, SWIFT, and BIC—required to process the refund.
Art. 12 – Data Processing
1. By using this website, the user consents to the processing of his or her personal data. This privacy policy also serves as the notice required under Article 13 of EU Regulation No. 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
2. The data controller is VAL D’ORCIA TERRE SENSI SRL
3. Data Processor, appointed by the Data Controller, Valdorcia Terre Senesi S.R.L.
4. The data will be processed at Podere Scarabotti – Loc. Ripa d’Orcia – 53023 Castiglione d’Orcia (SI)
5. Data processing is carried out exclusively electronically, using IT tools and systems designed to ensure the security and confidentiality of the data. The stored information is protected against unauthorized access.
6. We process the data provided by users regarding purchase orders, payments (which may include name, address, and contact information), IP addresses, and all other data provided.
7. The purpose of using this data is to process purchase orders and payments, to share this data with third-party providers of payment and shipping services, and to send informational communications regarding the website’s activities and services, as well as commercial offers from Valdorcia Terre Senesi S.R.L.
8. The provision of data and consent to its processing for the purposes set forth in the contract—namely, theorder fulfillment and related payment, is necessary for the conclusion and performance of the contract; therefore, refusal to provide such data or to consent to its processing will result in the user being unable to purchase the products and services offered.
9. Providing data and consenting to its processing for the purposes of commercial communications is optional. However, a refusal to provide such data or to consent to its processing may result in the user being unable to receive these additional services.
10. The user always has the right to have his or her data updated, corrected, or supplemented; to have data processed in violation of the law deleted, anonymized, or blocked—including data that no longer needs to be retained for the purposes for which it was collected or subsequently processed; and to receive confirmation that these actions have been brought to the attention—including regarding their content—of those to whom the data have been disclosed or disseminated, except where such compliance proves impossible or would involve an effort manifestly disproportionate to the right being protected.
11. The user has the right to object, in whole or in part, to the processing of personal data concerning him or her for legitimate reasons, even if such data is relevant to the purpose for which it was collected, and to the processing of personal data concerning him or her for the purposes of sending advertising or direct sales materials, or for conducting market research or commercial communications.
12. The user may also revoke at any time the consent to the processing of their data previously given to Valdorcia Terre Senesi S.R.L.
13. Users may exercise all rights provided for in EU Regulation 2016/679 by writing to the following email address: info@valdorciaterresenesi.com
14. During the first visit, the user will be prompted to select a language and will be given the option to save their preferred language. To this end, the user authorizes the use of identification codes known as “cookies,” i.e., small files sent by the website’s server and stored on the user’s computer’s hard drive.
15. The hard drive collects information about the user’s language preference and stores the pages of the site that have been visited. Cookies are used to prevent the user from receiving the same information repeatedly or in the wrong language, and to adapt the content and layout of the site to the user’s browser type.
Art. 13 – Safeguard Clause
1. In the event that any provision of these General Terms and Conditions of Sale is invalid for any reason, this shall in no way affect the validity and enforceability of the other provisions contained in these General Terms and Conditions of Sale.
Art. 14 – Governing Law and Jurisdiction
1. These General Terms and Conditions of Sale are governed by and interpreted in accordance with Italian law, without prejudice to any mandatory provisions of law that may take precedence in the country of the buyer’s habitual residence. Consequently, the interpretation, performance, and termination of the General Terms and Conditions of Sale are subject exclusively to Italian law.
2. Any disputes arising from and/or related to the foregoing shall be resolved exclusively by the Italian courts. In particular, if the purchaser qualifies as a Consumer, any disputes must be resolved by the court of the purchaser’s domicile or residence in accordance with applicable law.
These terms and conditions were drafted on December 1, 2020.
